Shipping policy

Thank you for shopping with Moninia.

We aim to provide a smooth and reliable shipping experience for every customer.

Order Processing

Orders require processing before shipment.

Typical processing may include:

  • Payment verification
  • Order confirmation
  • Product preparation
  • Quality checks
  • Packing
  • Handover to the shipping carrier

Processing time is separate from delivery time.

During holidays, promotions, new collection launches, or periods of high demand, processing may take longer.

Estimated Delivery

Delivery time depends on:

  • Customer destination
  • Shipping method
  • Carrier
  • Customs processing
  • Local delivery conditions
  • Holidays and peak seasons

Any delivery estimate displayed during checkout is an estimate and not a guaranteed arrival date unless specifically stated otherwise.

Tracking Information

Once tracking becomes available, customers may receive tracking information by email.

Please allow some time after shipment for the carrier's tracking system to update.

It is normal for tracking to occasionally remain unchanged for several days while a package is moving between facilities.

Separate Shipments

Orders containing multiple products may occasionally be sent in separate packages.

This means you may:

  • Receive items on different days
  • Receive multiple tracking numbers
  • Receive part of your order before the remaining items

This does not necessarily mean that items are missing.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully review your shipping information before placing an order.

If you notice an error, contact us immediately at:

fajadopremjiz@outlook.com

We cannot guarantee that address changes can be made once an order has entered processing or has been shipped.

Failed Delivery

A shipment may be returned or delayed when:

  • The address is incorrect
  • Delivery is refused
  • The carrier cannot access the destination
  • The package is not collected
  • Required delivery information is missing

If a package is returned because of customer-provided address information or an unsuccessful delivery attempt, additional shipping charges may apply to reship the order.

Customs and Import Charges

International orders may be subject to:

  • Import duties
  • VAT
  • Customs fees
  • Local taxes
  • Clearance fees

These charges are determined by local authorities and are generally outside our control.

Unless otherwise stated during checkout, customers are responsible for applicable import fees charged by their destination country.

Delivery Delays

Shipping delays may occur due to circumstances outside our reasonable control, including:

  • Customs inspections
  • Weather
  • Carrier disruptions
  • Holidays
  • Transportation disruptions
  • High shipping volumes

We appreciate your patience if your shipment is delayed.

Lost Packages

If your package appears to be significantly delayed or potentially lost, contact us.

Please provide:

  • Order number
  • Tracking number
  • Customer name

We may work with the shipping carrier to review the shipment before determining the appropriate resolution.

Packages Marked Delivered

If tracking shows your order as delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Ask household members.
  3. Check with neighbors where appropriate.
  4. Review any delivery notices.
  5. Contact the carrier.

If you still cannot locate the package, contact our support team for further assistance.

Contact

For shipping questions:

Email: fajadopremjiz@outlook.com
Website: https://moninia.shop/