Refund policy

At Moninia, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the policy below before requesting a return.

Return Eligibility

To be eligible for a return, your item must:

• Be unused, unworn, and unwashed.
• Be in the same condition in which it was received.
• Have all original tags attached.
• Be returned in its original packaging where applicable.
• Be free from stains, makeup, deodorant, perfume, body oils, or other signs of wear.
• Meet all hygiene requirements described below.

We reserve the right to decline a return if the product does not meet these conditions.

Swimwear & Bikini Hygiene Policy

For hygiene and health reasons, special conditions apply to swimwear, bikinis, one-piece swimsuits, and similar products.

Swimwear may only be eligible for return if:

• The item has not been worn for swimming or extended use.
• The hygiene liner remains fully attached and intact.
• All original tags remain attached.
• The product is clean and in its original condition.

Please try on swimwear over underwear.

Swimwear returned without the original hygiene protection, or with visible signs of wear, may not be accepted.

How to Request a Return

Before returning any item, please contact our customer support team at:

fajadopremjiz@outlook.com

Please include:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return
• Clear photos if the item is damaged, defective, or incorrect

Please do not send a return before receiving return instructions from our support team.

Return Request Period

Please contact us within 14 days of receiving your order if you wish to request a return.

Return requests submitted after this period may not be accepted unless required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please send:

• Your order number
• A description of the problem
• Clear photos or video of the item
• Photos of the package if relevant

Once reviewed, we will provide an appropriate resolution where the claim is eligible.

Non-Returnable Items

The following items may not be eligible for return:

• Worn or washed items
• Products with removed tags
• Swimwear without an intact hygiene liner
• Products showing signs of use
• Products with stains, odors, makeup, or body products
• Gift cards
• Items clearly marked as final sale or non-returnable
• Products damaged after delivery through misuse or improper care

Exchanges

We may not always be able to offer direct exchanges.

If you need a different size, color, or style, please contact us so we can advise you on the available options.

Return Shipping Costs

Unless the return results from an eligible damaged, defective, or incorrect item, return shipping costs may be the customer's responsibility.

Original shipping costs are generally non-refundable unless required by applicable law.

Refunds

Once an eligible returned item has been received and inspected, we will notify you about the status of your refund.

If approved, your refund will be issued to the original payment method.

Please note that payment providers and banks may require additional processing time before the refund appears in your account.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to assist you, but cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipping.

Shipping Delays

Estimated delivery dates are not guaranteed.

A package that is still in transit is not automatically considered lost and does not automatically qualify for a refund.

If tracking indicates that a shipment may be lost, please contact us so we can review the case.

Contact

For return or refund assistance:

Email: fajadopremjiz@outlook.com
Website: https://moninia.shop/